Agreement to Be Bound by These Terms
By accessing or using Dire-money's services, you represent that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree with any part of these Terms, you may not access or use our platform.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and DIRE MONEY TRANSMITTER LLC, a limited liability company registered in the State of Washington, United States. These Terms are governed by the laws of the State of Washington and applicable US federal law.
Who Is Permitted to Use Dire-money
To use our services, you must meet all of the following eligibility criteria:
- Be at least 18 years of age.
- Be a legal resident or citizen of the United States.
- Not be located in, or a national of, any country subject to US trade sanctions or embargoes.
- Not appear on the OFAC Specially Designated Nationals (SDN) list or any other prohibited persons list.
- Have the legal capacity and authority to enter into binding agreements.
- Not have had a previous Dire-money account terminated for violating these Terms.
Business accounts additionally require authorization by an officer or authorized representative, proof of business registration, and compliance with our corporate KYC procedures.
Account Registration and Identity Verification
To access our exchange and wallet services, you must create a verified account. During registration, you will be required to:
- Provide accurate, complete, and current personal information.
- Submit a valid, government-issued photo identification (passport or driver's license).
- Complete biometric identity verification as prompted by our KYC provider.
- Provide proof of residential address.
- Enable two-factor authentication (2FA) before any trading or withdrawal activity.
You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at info@dire-money.com or +1-206-555-1247 if you suspect unauthorized access to your account. Dire-money is not liable for losses resulting from unauthorized account access where you failed to notify us promptly.
Permitted Use and Prohibited Conduct
You agree to use our platform only for lawful purposes. The following activities are strictly prohibited:
- Using the platform to facilitate money laundering, terrorist financing, or any other financial crime.
- Providing false or misleading information during the account registration or KYC process.
- Accessing or attempting to access another user's account without authorization.
- Attempting to reverse-engineer, decompile, or otherwise circumvent the platform's security systems.
- Using automated scripts, bots, or scraping tools to interact with the platform without prior written consent.
- Engaging in wash trading, market manipulation, or any activity designed to create artificial trading volumes.
- Creating multiple accounts to circumvent trading limits or verification requirements.
- Violating any applicable US federal or state law, regulation, or executive order.
Violations of these prohibitions may result in immediate account suspension, fund holds pending investigation, and referral to appropriate law enforcement or regulatory authorities.
Trading, Orders, and Transaction Execution
When you place a trade order on the Dire-money exchange, you acknowledge and agree to the following:
- All orders are executed at the best available price at the time of execution. We do not guarantee any specific price.
- Market orders execute immediately at the current market price, which may differ from quoted prices due to market volatility.
- Limit orders are executed at your specified price or better, but may not execute if the market does not reach your price.
- Once a market order is confirmed, it cannot be cancelled. Limit orders may be cancelled before execution.
- Digital asset transactions confirmed on the blockchain are irreversible. Dire-money cannot reverse, cancel, or recall completed blockchain transactions.
- We reserve the right to delay, suspend, or cancel any order if we have reason to suspect fraudulent activity, compliance violations, or technical errors.
Custody of Your Digital Assets and Private Key Responsibility
Dire-money offers a software wallet that allows you to maintain self-custody of your digital assets. You are solely responsible for the security of your private keys. If you lose access to your private keys or seed phrase, Dire-money cannot recover your wallet or the assets held in it.
For assets held in your exchange account (hot wallet), Dire-money maintains custody on your behalf. While we apply rigorous security measures, including cold storage for the majority of platform funds, you acknowledge that no custodial system is completely risk-free. You should not hold more assets in a custodial account than you are prepared to risk.
- Back up your seed phrase immediately upon wallet creation.
- Never share your private key or seed phrase with anyone, including Dire-money staff.
- Store your seed phrase offline in a secure location.
Fiat Currency Deposits, Withdrawals, and Bank Transfers
Dire-money facilitates the conversion of US dollars (USD) to and from supported digital assets ("fiat on-ramp" and "fiat off-ramp" services). When using fiat services, you agree to the following:
- All bank account information you provide must belong to you. Third-party bank accounts are not permitted.
- ACH transfers may take 1–5 business days to settle. Wire transfers typically settle within 1 business day.
- Fiat withdrawals may be delayed for compliance review, particularly for large amounts or accounts with unusual activity.
- Dire-money is not a bank and fiat balances are not FDIC-insured. Fiat funds held on the platform are held in segregated accounts with federally-chartered partner banks.
- Transactions that cannot be verified or are flagged for compliance review may be placed on hold pending investigation.
Fees, Spreads, and Transaction Costs
Dire-money charges fees for certain services. Our current fee schedule is available on our platform and may be updated with reasonable notice. You agree to pay all applicable fees, which may include:
- Trading fees: Applied as a percentage of each trade value. Volume discounts may apply for high-frequency traders.
- Network fees (gas fees): Blockchain transaction fees charged by the network, not by Dire-money. These are non-refundable.
- Withdrawal fees: Applied to fiat and digital asset withdrawals to cover processing costs.
- Inactivity fees: May apply to accounts that have been inactive for more than 12 consecutive months.
All fees will be clearly disclosed before you confirm any transaction. Fees are non-refundable unless you can demonstrate a material error on our part.
Risk Disclosure — Digital Asset Trading
Trading and holding digital assets involves significant financial risk. By using our platform, you acknowledge and accept the following risks:
- Market risk: Digital asset prices are highly volatile and can decline rapidly. You may lose some or all of your investment.
- Regulatory risk: The legal status of digital assets may change. New laws or regulations could adversely affect the value or usability of assets on our platform.
- Technology risk: Blockchain networks may experience bugs, forks, or attacks. Smart contracts may have vulnerabilities.
- Liquidity risk: Some digital assets may have low liquidity, making it difficult to sell at your desired price.
- Operational risk: Platform outages, technical failures, or cyber incidents may temporarily prevent access to your assets.
Nothing on our platform constitutes financial, investment, tax, or legal advice. You should consult with qualified professionals before making any investment decision. Past performance of any digital asset is not indicative of future results.
Intellectual Property Rights
The Dire-money platform, including all software, code, design elements, logos, trademarks, and content, is the exclusive intellectual property of Dire-money LLC. You are granted a limited, non-exclusive, non-transferable license to access and use the platform solely for your personal, non-commercial trading activities.
You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any part of our platform without our prior written consent. All rights not expressly granted are reserved by Dire-money LLC.
Platform Availability and Service Interruptions
We aim to provide continuous, uninterrupted access to our platform, but we cannot guarantee 100% availability. The platform may be temporarily unavailable due to:
- Scheduled maintenance (we will provide advance notice where possible).
- Emergency security responses to threats or incidents.
- Technical failures in our infrastructure or third-party services we depend on.
- Events beyond our reasonable control (force majeure).
We are not liable for losses you incur as a direct result of platform unavailability during scheduled or emergency maintenance windows.
Limitation of Liability and Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DIRE-MONEY PROVIDES THE PLATFORM "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
IN NO EVENT SHALL DIRE-MONEY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, INCLUDING LOSS OF PROFITS, LOSS OF DIGITAL ASSETS, OR LOSS OF DATA — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability to you for direct damages shall not exceed the greater of: (a) the total fees paid by you to Dire-money in the 30 days preceding the event giving rise to the claim, or (b) $100 USD.
Your Obligation to Indemnify Dire-money
You agree to indemnify, defend, and hold harmless Dire-money LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:
- Your violation of these Terms or any applicable law or regulation.
- Your use of our platform in connection with any fraudulent, illegal, or unauthorized activity.
- Any third-party claims arising from content you submit or actions you take through our platform.
- Your breach of any representation, warranty, or covenant made herein.
Dispute Resolution and Governing Law
These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of our platform shall be resolved as follows:
- Informal resolution: You must contact us at info@dire-money.com and give us 30 days to resolve your dispute informally before initiating formal proceedings.
- Binding arbitration: If informal resolution fails, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), conducted in Seattle, Washington.
- Class action waiver: You waive your right to participate in class action lawsuits or class-wide arbitration against Dire-money.
- Small claims court: Either party may bring claims in small claims court for disputes within the applicable jurisdictional limits.
Suspension, Termination, and Account Closure
We reserve the right to suspend, restrict, or terminate your account at any time, with or without notice, for any of the following reasons:
- Violation of these Terms or our policies.
- Failure to complete or maintain required KYC/AML verification.
- Suspicious or potentially fraudulent account activity.
- Receipt of a government order, court order, or regulatory directive requiring account restriction.
- Extended account inactivity combined with outstanding compliance concerns.
Upon account termination, you may request withdrawal of any remaining assets subject to applicable compliance holds. Dire-money may retain transaction and identity records as required by applicable law even after account closure.
Modifications to These Terms
We may modify these Terms at any time. When we make material changes, we will post the updated Terms with a new effective date and notify you by email. Your continued use of the platform after the effective date of any modification constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using our platform and close your account.
For questions about these Terms, contact us at info@dire-money.com or +1-206-555-0198.